1. Introduction
**SC Verobots SRL** ("Verobots", "we") is committed to protecting the privacy and security of its users' personal data. This policy explains how we collect, use, and protect your information.
2. Data Collected
2.1 Data Provided Directly
- First and last name
- Email address
- Billing data
- Website URL for agent training
- Content entered for agent personalization
2.2 Data Collected Automatically
- IP address
- Browser and device type
- Conversation logs with the virtual agent
- Platform usage data
3. Purpose of Processing
We use the collected data for:
- Providing and improving services
- Training and personalizing the virtual agent
- Payment processing
- Service-related communications
- Technical support
- Legal compliance
4. Legal Basis
We process data based on:
- **Execution of the contract** - for providing purchased services
- **Legal obligations** - for billing and accounting
- **Legitimate interests** - for improving services
- **Consent** - for marketing communications (optional)
5. Data Sharing
We do not sell your data. We may share it with:
- **Payment processors** (Europayment) - for transactions
- **Infrastructure providers** - for hosting and AI processing
- **Authorities** - when required by law
6. Data Security
We implement technical and organizational measures for data protection:
- Encryption in transit and at rest
- Role-based restricted access
- Continuous system monitoring
- Regular backups
7. Data Retention
We keep the data:
- Account data: for the duration of the account's existence + 30 days
- Billing data: 10 years (according to tax legislation)
- Conversation logs: 12 months from the last interaction
8. Your Rights (GDPR)
You have the right to:
- **Access** - to obtain a copy of the data
- **Rectification** - to correct incorrect data
- **Erasure** - to request data deletion
- **Restriction** - to limit processing
- **Portability** - to receive data in a standard format
- **Objection** - to object to processing
To exercise these rights, access the GDPR requests page.
9. Cookies
We use essential cookies for platform operation and, with your consent, analytical cookies to improve the experience.
10. Changes
We may update this policy periodically. Significant changes will be communicated via email or platform notification.
11. Contact
For questions about privacy, use our virtual agent or send a GDPR request.
