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GDPR Requests

Exercise your rights regarding personal data

Your Rights

According to the General Data Protection Regulation (GDPR), you have the following rights:

Right of Access

To obtain a copy of all personal data we hold about you.

Right to Rectification

To correct incorrect or incomplete personal data.

Right to Erasure

To request deletion of your personal data ("right to be forgotten").

Right to Restriction

To limit how we use your data.

Right to Portability

To receive data in a structured, commonly used format.

Right to Objection

To object to data processing in certain situations.

How to Submit a Request?

The simplest way to exercise your rights is to talk to our virtual agent:

  1. Click on the chat button in the corner of the screen
  2. Tell the agent what GDPR request you want to make
  3. The agent will guide you through the process or escalate the request

Submit Request Now

Our virtual agent is ready to help you 24/7.

Talk to the Agent

Response Times

  • Receipt confirmation: Instantly (via agent)
  • Full response: Maximum 30 days from receipt of the request
  • Extension (complex cases): +60 days (with notification)

Identity Verification

To protect your data, we may ask for additional information to confirm your identity before processing the request.

Supervisory Authority

If you believe your rights have not been respected, you have the right to file a complaint with:

National Authority for the Supervision of Personal Data Processing (ANSPDCP)
Website: www.dataprotection.ro

Legal Documents